Prolific author and nationally recognized, award-winning blogger, Matt is President and Founder of Heinz Marketing with 20 years of marketing, business development and sales experience from a variety of organizations and industries. He is a dynamic speaker, memorable not only for his keen insight and humor, but his actionable and motivating takeaways.

Matt’s career focuses on consistently delivering measurable results with greater sales, revenue growth, product success and customer loyalty. He has helped organizations such as Amazon, Seagate, Morgan Stanley, The Bill & Melinda Gates Foundation and many others create predictable, repeatable sales and marketing engines to fuel growth.

Nora McInerny specializes in difficult conversations: death, loss, illness, mental health, trauma, change and how to move forward with grief with resilience, joy, love and humor. From having the 4th most popular TED Talk of 2019 to her work as the creator and host of the podcast Terrible Thanks for Asking, she regularly dives into the topics most people avoid with refreshing candor, heart and humor. In doing so, she draws upon her own story of profound loss: During six hellish weeks in 2014, Nora miscarried her second baby, lost her Dad to cancer and became a widow at age 31 when her husband died from brain cancer. In the ensuing years, Nora became a “reluctant grief specialist”, best-selling memoirist, and founder dedicated to shining the light on the dark things in life with wit, humor and hear.

In her role as a principal analyst at Forrester, Mary works with the world's leading brands and technology providers to help them better understand the changing dynamics between B2B buyers and sellers and how to optimize their market-facing strategies to succeed in the 21st-century.

Miguel has been with Royal Canin, Mars Inc. for 10+ years where he currently leads the eBusiness team, his main purpose is to delivery extraordinary digital commerce centric experiences to make a better world for pets.

Arnaud has spent his career at Dillon Supply in various roles in Sales & Operations, always aiming to understand customers’ needs and expectations. Businesses should constantly be looking for ways to re-invent themselves to adapt and innovate in an ever-changing environment. When he is not working, Arnaud enjoys playing soccer with his wife Chelsea and tennis with his children (Eva, Thibault, Gisèle and Elodie).

Todd is an accomplished leader with over 30 years of experience building a great blend of practical marketing knowledge coupled with a strong business sense from his time as a President/CEO/Owner of a wholesale distribution business. Early on Todd held a variety of marketing leadership roles with large organizations including Emerson Electric, Scotsman Industries and The Manitowoc Company, and for the last 18 years has held a variety of leadership roles and on the Board of Directors for DSG. Today, Todd is back with his marketing roots as DSG’s Director of Marketing.

With more than three decades of experience in the distribution industry, Todd Sisson has played almost every role in the distribution chain – from warehouse positions to sales management. Todd currently serves as the eCommerce Manager at Dakota Supply Group where he focuses on driving the digital experience for customers. He has played a key role in launching dsgsupply.com, implementing a new ERP and improving the overall experience. One of Todd’s most rewarding accomplishments was starting a software company that allowed showrooms to digitize their sales funnel. In doing so, he created the largest fixture database available at the time with over 200,000 SKUs.

Karmen Wilhelm is VP of Marketing at Van Mater Inc., where she leads the company’s marketing and business planning initiatives. A graduate of Loras College, Wilhelm is an experienced marketing and PR professional.Passionate about telling Van Meter’s story and creating lasting value for the company’s many stakeholders, Wilhelm and her teams focus on researching customer insights, brand positioning, product promotion and education, digital marketing, social media, ecommerce, and more. Every effort is intended to create a positive customer experience and drive long-term growth and support for the company’s more than 520 employee-owners.

A high-achieving application development manager competent in all aspects of the Software Development Lifecycle (SDLC) for both Web and desktop applications, Nate has expertise in leading people, interfacing with business partners and creatively solving challenges and providing customer delight. Nate is skilled at C#, MVC, T-SQL, JavaScript ASP.Net, and more, with industry experience in manufacturing, and health and financial services. Nate is a passionate leader and team player with proven success architecting business solutions, overseeing development staff, and providing support for many and varied business applications. Nate currently serves as the Director of IT Services at Amerhart.

Beginning his career as a summer student in 2007, Matt Hanlon has moved his way on to the executive team at Source Atlantic as the Applied Innovation & Technology Manager responsible for IT, eCommerce, and Analytics. Over the last 13 years Matt has completed a Maters of Industrial Distribution from Texas A&M and has been a champion in many IT implementations such as Microsoft Dynamics CRM, Prophet 21 ERP, CribMaster, and Office 365. In 2017 Matt decided to take on eCommerce and began the design and build phase with Insite and Verndale. Today, Matt manages the eCommerce division of Source Atlantic along with IT and a newly formed Analytics component.

Julian is the global leader of web and web strategy at Genpact, one of the fastest growing companies in the world. As a senior member of a diverse and agile marketing team, Julian manages and runs Genpact’s global digital properties delivering a best-in-class experience with a focus on leading edge content optimization and lead generation.

Julian believes in finding the perfect balance between forward thinking digital planning and clean execution, in communicating the innovation of businesses through a sharp digital storefront, and in handling new digital challenges through strong leadership and agile implementation.

With over 25 years of experience and leadership in the Consumer Electronics Industry, Terence has expertise in creating innovative business strategies and leading teams in designing and implementing unique software solutions and intuitive user experiences that simplify the challenges of complex transactions for both business users and end consumers. At Sonance, Terence is responsible for creating, planning and directing the company’s Digital Transformation to provide the optimal customer experience and operational efficiency for their multiple brands and the channels they serve. Prior to joining Sonance, Terence was a Partner of a leading Systems Integration Company, AUDIOVISIONS, that was later acquired by Best Buy. At Best Buy he served as a Senior Director of Strategic Development for Services for almost a decade. Early in his career, Terence also held leadership positions with Harman International and Escient Technologies, LLC.

Staci has been the eCommerce Manager at First Supply for 2 years. Prior to that, she spent 6 years with Grainger as a Web Designer and 4 years with Ariens as a Web Designer, UX Designer and Website Manager.

Gabie has spent over 20 years in the technology industry and led transformations in senior marketing roles for companies including Cognos, SAP, Sage and HPE. Her experience has focused on connecting customer success to innovative customer experiences in software applications, digital marketing and websites, customer storytelling and events. Born and raised in Alaska, Ms. Boko is an avid outdoors person, wildlife photographer and advocate for protecting our natural resources and rural communities.

Deepti Bitra is a seasoned strategist with more than a decade of marketing experience. Before serving as the Director, Digital Optimization and Intelligence at ServiceNow, Deepti held various marketing roles at companies like Sephora, PayPal and Esurance. Deepti’s expertise is rooted in creating high-performing, ROI-driven, multi-channel marketing programs that are supported by deep analysis and insights to drive growth. Deepti holds a Bachelor of Engineering in Economics from the Birla Institute of Technology and Science, and a Master of Science in Marketing Communication from Illinois Institute of Technology.

David Weiss is a seasoned International Executive with almost 30 years’ experience in the MRO, Specialty Chemical and Advertising Industries. David joined NCH in February of 2009 as the President & CEO of the Asia Pacific Region. NCH is a $1 billion global leader in the maintenance industry, specializing in manufacturing, sales and service of water treatment, wastewater, lubrication and maintenance products. Under David’s leadership NCH Asia, operating in 13 countries with 850 associates achieved significant improvement in business performance across a variety of facets including organic growth and profit, competitive strategy, innovation and customer and employee engagement. In July 2017, David was promoted to President & CEO of Partsmaster, a division of NCH, one of the nation’s fastest growing MRO (Maintenance, Repair & Operations) companies. Prior to joining NCH, David founded a full-service marketing, advertising, catalog and interactive agency, focusing on B2B clients in the gift, home furnishings, luxury goods and real estate industries, the firm was based in New York and Hong Kong.

Jeff leads Verndale’s Commerce Experience Practice, leveraging 25 years of digital strategy leadership experience across a wide variety of industries and business models. He is as hands on as they come and plays an active role in each and every one of the Verndale commerce engagements as a strategic advisor and stakeholder through every stage. Jeff’s client work includes companies such as Orvis, Green Mountain Coffee Roasters/Keurig, Hershey Chocolate Company, as well as many companies in the manufacturing, alternate energy, and B2B sectors.

Bernard is Absolunet’s Creative Director and oversees creative, brand and communications - as well as helping clients with brand experience and strategy. A born disrupter and proud layman, he has served on numerous boards including non-profits, trade federations, museums and retail and merchant councils.

Joe Albrecht has 25 years of experience in the software industry and has served in various executive leadership roles assisting customers with digital initiatives. He spent nearly 10 years of his career working for one of the largest national digital consulting agencies and worked with Fortune 500 clients in the US and EMEA. Joe is the founder and Managing Partner of Xngage, a digital commerce consulting and services firm, located in Cleveland Ohio. Xngage is dedicated to serving manufacturers and distributors with the mission to deliver Digital Commerce Success in B2B. Joe’s passion for clients, technology, and problem-solving fuel his constant desire to innovate, integrate and deploy the capabilities required to meet his clients' digital transformation challenges with outstanding B2B e-commerce solution delivery. Joe holds an MBA from Case Western Reserve University in Cleveland and a Computer Science Master from the University of Ulm.

Adapty is a global digital commerce company focused on customer experience, with offices in 3 countries and 200+ digital commerce experts around the world. As President Vinay holds significant contribution to the growth of Adapty in North America and focused on customer success and partnership strategy.

John obtains a Bachelor’s degree in Computer Engineering and is from New York City. He has been involved in the software development field for over a decade. Although he known enough code to be dangerous, John specialized in project management and client success.

John also has a strong eCommerce background as he worked for Steve Madden as a Technical Project Manager. In his short time here, he spearheaded projects on SEO, loyalty rewards program, and a hosting migration to the Cloud. John's interests are cloud-based solutions, AI, cryptocurrencies, IoT, and cybersecurity. When John isn't behind a computer, he enjoys playing sports (basketball, baseball, and swimming) and spending time with his toddler son and wife.

Thressa has been working directly with customers in the Manufacturing and Distribution segment for the last 5+ years. Thressa is inspired every day by the resilience within our diverse customer base, and feels honored to be a part of the legacies our customers are building. The success of her career thus far has been built by the success of her customers. Thressa lives by one of the 10,000+ lakes in Minnesota with her dog…and husband and kids.

Eddy has been with Episerver for over 10 years, wearing many hats, all for the love of digital experiences, from developer trainer to solution implementor to solution architect. Prior to Episerver, Eddy spent 10 years in solution consulting, working with almost every technology under the sun. Originally from Austin, Texas, Eddy has lived in Seattle, Chicago, and finally in Colorado, where in his free time he, with his 10 year old son, will hike anywhere at any time for any reason (unless they're skiing).

Nate Barad is a creative force in evolving the world's leading brands in the digital realm. He has lived and worked internationally, playing a lead role in building online businesses for Major League Baseball, Autotrader, ING Direct Paris, and Bank of England. After years of successful client brands, he now leads product strategy and marketing organizations for technology companies. His expertise in producing customer experiences that build revenue are reflected in his current role at Episerver.

As a Senior Customer Success Manager, Leah is committed to helping high tech companies see success through digital solutions and intelligence. Prior to her role at Episerver, Leah has held various account and customer success management roles in the B2B tech space at companies like Forrester and ClearCompany Talent Management Software.

Wendy is a dynamic, result-focused customer success expert driving revenue and growth through delivery of outstanding leadership and customer-centric service that inspires loyalty, trust and ongoing business. Wendy joined Episerver through the acquisition of Idio in November 2019. Prior to Idio and Episerver, Wendy focused on customer success and strategic account management at Demandbase. Wendy’s success as a top sales performer paired with her ability to design and execute strategies for engagement, support and advocacy are critical to remaining competitive in the technology solutions landscape.

John has over 20 years’ experience working with some of the best and brightest software vendors spanning enterprise search, content management, social media management and digital experience management. He has a talent for understanding current business problems and objectives and articulating succinctly how technology options could help solve them. In Product Marketing, John supports the business development and marketing teams, as well as communicating with product management, analysts and technology partners around Episerver's capabilities.

Deane Barker is the Senior Director of Content Management Strategy at Episerver and a founding partner of Blend Interactive. He has been working in web content management since the mid-90s — before the discipline even had a name. Deane is a veteran of hundreds of implementations, ranging from small marketing websites to massive publishing operations, across nearly every programming architecture and dozens of different CMS platforms.

Kirsten Allegri Williams is an industry-recognized Chief Marketing Officer for leading B2B technology companies. Prior to Episerver, Kirsten was CMO for SAP SuccessFactors, the world's leading provider of technology solutions for Human Resources. In her career as a corporate storyteller, she has rebranded and relaunched the digital presence of Ariba, another of SAP’s global software businesses, and lead partnerships with the United Nations to help businesses everywhere forge sustainable supply chains. She is also an advocate for women’s equality, diversity champion as a Filipino American and empowerment in the workplace. Kirsten has been honored by many organizations including The Internationalist as a “Next 50” top marketer. She is a graduate of Santa Clara University with a B.S. in Political Science and B.A. in Music. She received her Master of Music degree from the Manhattan School of Music in classical voice and sustains a career as a critically acclaimed mezzo soprano. She works in New York City and lives in New Jersey with her husband and their two children.

Prior to leading Episerver as CEO, Alex served as the President of SAP Customer Experience and as President of SAP Ariba, the world’s largest, most global business network.In addition, Alex successfully led SAP’s Markets Strategy, Competitive and Market Intelligence and Global Pricing organization to help shape SAP’s 2015 strategy. A 13-year veteran of SAP, Alex began his career at McKinsey.Over the course of his career Alex has developed a passion for customer empathy, turning skeptics into champions for change.His international background has predestined him to be a believer in diversity and the benefits of global business. He holds an MBA from Harvard Business School and a Bachelor of Science in Finance and International Business from New York University’s Leonard Stern School of Business. In 2013, Alex was selected as a Young Global Leader by the World Economic Forum.He lives with his wife and dogs in New York City.

Sue Bergamo is the CIO & CISO of Episerver, a global digital Commerce company. As an executive, she brings her leadership and broad technology experience to help companies concentrate on growth by promoting innovation and productivity enhancements through application development, infrastructure operations, data analytics, business process optimization and talent management. Previously, she held strategic positions at Microsoft and as the CIO at Net Atlantic, BTE Consulting and for two of Aramark’s apparel companies, Galls and Wearguard-Crest. She has also held high level positions at the Staples Corporation and at CVS/pharmacy.As a certified cloud architect, Sue also has an AS in Computer Science from Tunxis College, a BS in Business Administration from Post University, an Executive Leadership MBA from Boston University and a Master’s in Security from UMASS. Sue is a Board member for SIM (Society for Information Management), co-chairs the SIM Regional Leadership Forum (RLF) Mentorship Program and is a member of the CIO Roundtable. In another professional interest, Sue is a technical and business advisor to several startup companies and is the Program Director for Brandeis Universities Masters in Security Leadership program.

Kevin Li leads up product strategy for Episerver’s analytics and personalization capabilities, including the newly created Intelligence Cloud. Kevin joined Episerver in November 2019 as part of the acquisition of Idio.ai where he was Chief Strategy Officer and a founding member of Idio’s North American expansion. Topics of particular interest to Kevin are natural language processing, attribution modeling, CDPs, and all kinds of recommendation engines. He is also a frequent presenter at internal and external events and is super excited about the new microphone provided by Episerver’s marketing team.

Trevor Pope works with distributors and manufacturers to understand their business opportunities and whether a B2B Commerce platform is a fit. He brings over 20 years of experience in management of process, people and technology. Trevor joined Insite Software in 2014 and has been immersed in the world of ecommerce ever since; working with existing and prospective customers on business cases, integrating systems and translating goals into solutions. Trevor joined Episerver following Episerver’s acquisition of Insite Software in December 2019. He lives in Minnesota with his family and tries to get outside in any weather.

Leading Episerver’s commerce product vision, Jeff’s experience spans almost 20 years as an analyst, architect, and technology leader. Before Episerver and Insite Software, he spent 7 years at a mid-size distribution and manufacturing company. He worked on a number of business & IT-related projects within the organization: ERP Conversion, B2B & B2C Site Launches, Launching a 3PL Division, etc. These real-life B2B experiences give him a unique perspective and deep understanding ofEpiserver’s manufacturing and distribution customers’ needs.

Amberly Dressler is the senior manager of corporate and executive communications at Episerver where her role touches every part of the owned, earned and paid media mix including analyst and public relations, social media, thought leadership and content syndication. Amberly has over 14 years of editorial and digital marketing experience with the bulk of her career spent in journalism and magazine publishing. She brings this journalistic view to content production at Episerver where she is responsible for publishing and promoting quarterly research reports as well as leading the Editorial Board - a cross-functional team that meets to coordinate the creation of content that analyzes and adapts to audience interest and intent.

Currently the Chief Product Officer at Episerver, Justin is responsible for product strategy, product management and technology partners. Justin has a 20+ year career with experience in sales, pre sales and professional services and experience with mid-size ($100+M) organizations as well as M&A. He tends to be more business oriented than technical and has spent a lot of time helping to determine the best go to market strategies based on data, past experience, and what the field is seeing.Justin joined Episerver four years ago after leading product strategy at Verint. He is known as a creative thinker who knows how to present a compelling story and provides great leadership for his team. As part of the fun he has at Episerver, he also co-hosts their internal variety show "Episodes". Justin lives with his wife and kids outside of Charlotte, North Carolina.

Chris is a Senior Solution Architect and has been involved in all aspects of software architecture, design and development from pre-sales to deployment during his career. At Episerver, Chris is part of the North American Solution Architect team, responsible for ensuring partner success by working closely with the North American Episerver implementation partners.Chris has experience with multiple different technology stacks and platforms, with a very heavy focus on both B2C and B2B commerce implementations. In recent years, content and commerce have come together in order to provide more customer-centric digital experiences, which has provided Chris the opportunity to work on CMS and Digital Marketing initiatives.Chris lives in Montreal with his wife and kids and his hobbies include playing ball hockey and homebrewing.

David is an experienced product leader at Episerver.Involved in the digital industry since the late 90s, David has held a variety of roles; delivering successful large-scale commerce solutions and digital services. He is responsible for global product management at Episerver. David is passionate about the ever evolving digital and customer experience landscape and building products and services that provide value to growing businesses.He frequently speaks and writes on current trends, is based in London, UK and travels globally.

Gaita Marie Mompoint is a Marketing Technology Leader at Silicon Valley Bank with 20+ years of experience in transforming marketing organizations into a technology-powered discipline. At SVB, she is a thought leader who focuses on building an innovative marketing technology stack that delivers a data- driven personalized journey for SVB Clients. Her past successes has been at key B2B companies such as Hewlett Packard, Veritas and Netgear where she drove the digital customer experience by delivering a marketing technology practice.

For more than two decades, Twilla has been leading website and internet services at Central Bancompany. She also holds leadership positions in various organizations at the local, regional and international levels.

Credit Unions are pretty amazing. Traditional banking services but oriented to serve members through a non-profit, co-operative structure. This continues to be the lynchpin of their differentiation but it faces heightened risk due to ever changing regulations, competition from large, national, for-profit banks and in-person services being limited due to COVID-19. Taylor Vowell will unpack how Ent Credit Union has enabled a digital strategy that’s making Ent a success and keeping members engaged online.

Tony Lucia is the president of APi Distribution, the leading supplier of insulation, high performance coatings and specialty building products for the commercial, industrial, residential and oil and gas industries. In 2013, Tony began his career with APi Group in the Leader Development Program. He then joined the APi Distribution team in a business development role and most recently was the company’s operations leader.Originally from Fairbanks, Alaska, Tony has called Minnesota his home since 1999. He graduated from the Carlson School of Management with a bachelor’s degree in Finance. While attending the University of Minnesota, Tony played Division I hockey followed by a brief professional hockey career prior to joining APi Group. Outside of work, he enjoys spending time with his family, following his father and brother’s hockey careers, and staying physically active.

Sharon is the Director of Digital Marketing at Optos, Inc. with responsibility for the worldwide digital marketing footprint, including web and social properties, content, data integrity, and marketing tech stack. She has been a marketing professional for 20+ years and a digital marketing evangelist since 1997 (aka: the stone age), when she took a class while securing her MBA, called “Marketing on the World Wide Web” which upon completion (and securing an A grade), finally enabled her to answer the question, “what do you want to be when you grow up?”. Sharon lives in Massachusetts with her husband and two rescue dogs, Jack and Finn and sits on the Board of Directors for Baypath Humane Society and is an Executive on the Board of Directors for the Lake Maspenock Preservation Association.

Jason Brooks is a Full Stack developer with a passion for the front-end. He has been developing on the web professionally for over 16 years. Jason is a Certified Usability Analyst with a degree in Interactive Media Design and Marketing from the University of North Texas. For 6 years, Jason has been redesigning and developing Southwest Airlines Pilots Association’s web properties. As of July 2020, Jason’s official role is as a Solutions Architect.

Uttiya is a forward-thinking engagement specialist with key experience across the customer involvement spectrum, identifying and pursuing new business opportunities and developing programs to champion relationships. Uttiya has many years of IT expertise under his belt and currently serves as the Senior Project Manager at Caliber Homes Loans.

Kim is an experienced Data Analyst with a demonstrated history working in the wholesale industry. For more than a decade, Kim has been part of Van Meter, working as a Pricing Data Analyst before becoming the eCommerce Product Data Specialist in October 2018. Kim holds a Bachelor’s Degree focused in Business Administration from Mount Mercy University. Kim’s expertise includes Microsoft Excel, Data Analysis and Business Process Improvement.

For more than 7 years, Evan has been focused on managing all things digital for Van Meter. Evan currently manages the eCommerce program. Prior to eCommerce, Evan was a Digital Marketing Specialist working on Van Meter’s website, email marketing, social media presence, SEO strategy and ongoing graphic and video design projects. Prior to joining Van Meter, Evan worked at EFCO in various digital media positions. Even holds a BA from Iowa State University in Advertising and Design.

Ryan J. Dew, J.D. Senior Director, Marketing at Brasseler USA. Ryan is a member of the Brasseler executive leadership team with primary responsibility of Marketing and Product Development, including the development of marketing strategy and tactics across all channels. Prior to this, he led Brasseler’s legal affairs, human resources, e-commerce, digital marketing, and IT teams.

As an organic marketing professional, Charles strives to break down department silos and create SEO focused marketing strategies specializing in large eCommerce and lead generation focused businesses. Charles uses the combination of technical search engine optimization and streamlining large scale on-page and content focused search engine optimization techniques to launch successful organic marketing strategies and campaigns. Charles currently serves as the Director of SEO & Web Strategy at Allied Wire & Cable and has been practicing SEO for more than five years.

Don was born and raised in the HVAC industry and has been with Temperature Equipment Co since 1992. From college, started in the warehouse, moved to warranty, branch operations and sales, and then to corporate, always keeping a chin up and eyes wide open understanding that a digital metamorphosis was about to begin. A change that will require us all to look at “it” from a different pair of glasses. A change that will bring balance to supplier and customer relationships as well as employee and family.

Mike is a seasoned SaaS marketing leader. He has held various marketing leadership roles at companies like Reeher, Relationship One and Insite Software. Mike has 10+ years of experience in demand generation, marketing operations, all things digital and leading strong teams. He is passionate about using creative storytelling to create content that resonates with people and using technology to disseminate that content. All the while, collecting and analyzing the data to make better informed decisions. Mike holds a B.A from the University of MN, Morris in economics and political science and an M.A. from Bethel University in theology and philosophy. Mike is passionate about Victorian architecture, reading biographies, happy hour and his family.

As VP of Product Strategy at Episerver, Ed Barrow is responsible for setting the future direction of the Episerver Digital Experience Platform, including Content Cloud, Commerce Cloud and the newly created Intelligence Cloud. Ed joined Episerver in November 2019 as part of the acquisition of Idio.ai where he was Founder and CEO, leading product and commercial strategy for 6 years to build the market leader in Content Intelligence & Personalization. Ed lives with his wife and 2 young kids outside of London, UK.

Chris lives to challenge the status quo, an accountant turned product strategist he has been on both sides of the fence when it comes to implementing system changes. Now he uses that experience to help shape solutions for businesses to go through their own transformations in the areas of digital operations and customer experiences.